Terms & Conditions

This Terms and Conditions document governs the use of Artisan Co-op Stores Online Service (the Service) including shopping and participation in promotions run by Artisan Co-op Store. You can access this Agreement at any time from the bottom of any page of the site.

By accessing, browsing or placing an order on this website you agree to be bound by the associated terms, conditions, disclaimers and limitations of liability (Terms & Conditions).

Artisan Co-op Store will over time provide content and information which children may find interesting and may wish to access. However, no one under the age of 13 years is allowed to provide any personal information. Minors under the age of 18 years are prohibited from making purchases, including subscriptions, on the Service.
We Reserve the Right to:
To make changes to our site and these terms and conditions, product descriptions and prices and such changes will take effect from the time they are published on this site. 

To cancel any order, at which time, we will immediately notify this action by email or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received.

That all orders are subject to availability of stock 

Take reasonable steps to verify that the order and credit details are bona fide.
When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance of our order. You will be asked to register as a member of the Artisan Co-op Store. Apart from the many member benefits, including receiving regular emails containing information on new product arrivals and promotions, your shopping address details will be filed saving you the effort of entering these details each time you checkout. You can remove yourself from the email list by using the link at the bottom of each email or by contacting customer services.

After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and dispatched to you.

Should there be an issue with your order, one of our Customer Services team will contact you either by phone or email.
Price, Currency & GST
All prices on this website are stated in New Zealand Dollars (NZD) and are inclusive of the 15% Goods & Services Tax (GST). Orders will be processed in New Zealand Dollars (NZD), we do not accept payments in other currencies, however, do accept overseas payments.The Artisan Co-op Store reserves the right to change prices of goods advertised on this website, without notice.

The Artisan Co-op Store does not guarantee the price of any item listed on this website until your order has been processed. Whilst the Artisan Co-op Store takes steps to ensure the price and details of products listed are correct, if they are incorrect, the Artisan Co-op Store reserves the right to cancel the order and refund.

Payment and Security
Products displayed on the site can be purchased using secure online MasterCard, Visa transaction facility. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfillment.

Any orders received by the Artisan Co-op Store through our website constitute offers and are subject to acceptance by the Artisan Co-op Store in its absolute discretion. Orders will not be dispatched until payment is received. 

International Delivery
If you order through our website, we will only deliver products to New Zealand. Prices are in New Zealand dollars. Your credit card will be billed in NZD. If you are using an International credit card, please check with your credit card provider for exchange rates and applicable fees. GST must be included for all goods delivered in New Zealand.

Product Availability
Offers on special product mark downs or sale items are available until stocks sell out. All orders are subject to availability of stock and confirmation of the order price.

Product Details
We make reasonable efforts to ensure that all information on this site is accurate and kept up to date. However, any description of the goods is given by way of identification only. We do not warrant that the description of goods or other content of this site is accurate, complete, reliable, current or error-free. We cannot be responsible for any errors or omissions or for the results arising from the use of such information.

Product Pictures
All colours of products are reproduced as accurately as possible, however, a slight variation may occur in colour and size specifications. Colours may appear slightly different via this website due to computer picture resolution and individual monitor settings.

Changing an Order
Unfortunately no changes to orders may be made after they have been submitted. If you are unhappy with your purchase once you receive it, you may return it to us. See our Returns, Refunds and Exchanges Policy for further information regarding returns, refunds and exchanges.

Confirmation and Tracking of Your Order
Once your order has been received and processed we will send you an email stating that your order and payment have been accepted and dispatched. You will receive a tracking number so that you have the ability to track your order online. 
In-store Gift Vouchers
Artisan Co-op Store In-store Gift Vouchers can be purchased online in denominations ranging from $25-$500.

Please Note:
Artisan Co-op Store In-store Gift Vouchers can be redeemed in store only, (not online) for the product/s of your choice. Any remaining balance may be used on subsequent purchases.

In-store Gift vouchers purchased online will be delivered free of charge, in a separate parcel to the rest of your order and a signature is required on delivery. Gift Vouchers are not returnable or redeemable for cash and cannot be used towards the purchase of another Gift Voucher. A Gift Voucher expires 6 months from the day of purchase. Any unused balance remaining on the gift voucher at expiry will not be refunded or credited.

The Artisan Co-op Store shall not be responsible for any Gift Voucher that may be lost, stolen or damaged.

Online Gift Vouchers
Online Gift Vouchers are 'electronic' gift vouchers that are sent via email. They can be redeemed online only and cannot be used at our retail stores. These vouchers cannot be used to purchase an In-store gift voucher. They are valid for 6 months. The voucher is sent to the receiver's email address and can be redeemed using a secret code. If you prefer to order a 'hard copy' voucher for use in store, please purchase an 'In-store Gift Voucher'.
Images, text, site design, logos, graphics and any other content and software on this site, including their arrangement, selection and assembly, are the property of Artisan Co-op Store, unless specified otherwise. You may use this web site only for your personal and non-commercial purposes.  

Except to the extent permitted by relevant legislation, you must not use, copy, modify, transmit, store, publish or distribute any material on this web site or create any other material using material on this web site, without obtaining our prior written consent. 

Unauthorised use of the images, designs and other materials appearing on this site may violate copyright, trademark and other applicable laws and may result in criminal or civil proceedings and penalties.
Your right to use the Service is personal to you. You may not authorise others to use the Service, and you are responsible for all of your own use of the Service. You may not download, modify, transmit, or otherwise us any material from the Service for public or commercial purposes. The Service's content, information and advice is free of charge (unless otherwise stipulated).

However you are responsible for your own network and connection charges. Other than connecting to Artisan Co-op Store's servers by HTTP requests using a web browser, you may not attempt to gain access to the Artisan Co-op Store's servers by any means - including, without limitation, by using administrator passwords or by masquerading as an administrator while using the Service or otherwise.

You agree not to disrupt, modify or interfere with the Service or its associated software, hardware and servers in any way and you agree not to impede or interfere with others' use of the Service. You further agree not to alter or tamper with any information or materials on, or associated with, Artisan Co-op Store and/or the Service.
This Service provides general information about Artisan Co-op Store Limited and the products and services they offer. The information contained in the Service has been prepared solely for the purpose of providing information about the Artisan Co-op Store and the services and products they offer.

The Artisan Co-op Store reserves the right to change, delete or move any of the material on the Service at any time without notice. The Artisan Co-op Store and its affiliates shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the Service.

This includes viruses alleged to have been obtained from the Service, your use of or reliance on the Service or any of the information or materials available on the Service, regardless of the type of claim or the nature of the cause of action.
If you are requiring goods from us for business purposes, then the Consumer Guarantees Act 1993 does not apply.

To the maximum extent permitted by law we shall not be liable for any loss of profits or any consequential, indirect or special loss, damage or injury of any kind whatsoever suffered by you arising directly or indirectly from any breach of contract or any negligence by us. Our liability for any loss, damage or injury to you shall not in aggregate exceed the contract price of the goods supplied.

The Artisan Co-op Store will not in any case be liable for any lost profit (direct or indirect), deletion or corruption of electronically or digitally stored information or incidental, consequential or special damages arising out of or in connection with this website, the content and the products and services available or accessible on the website.
Any agreement arising between us shall be interpreted and governed by the laws of New Zealand. Any disputes arising under the agreement or related to this site shall be dealt with by the courts of New Zealand.
The Artisan Co-op Store will always endeavor to provide the best price, quality and customer service when possible to ensure you the customer will always be delighted. If you have any queries regarding these terms and conditions or shopping with the Artisan Co-op Store, please email artisancoopstore@gmail.com with the subject Customer Care or call 027 2065583.